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	<title>Red Zone Marketing&#039;s Blog &#187; Customer Service</title>
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	<link>http://redzonemarketing.com/blog</link>
	<description>Strategies for Winning All the Business You Want.</description>
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		<title>Why do Firms Fail at Delivering Great Service?</title>
		<link>http://redzonemarketing.com/blog/business/why-do-firms-fail-at-delivering-great-service/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=why-do-firms-fail-at-delivering-great-service</link>
		<comments>http://redzonemarketing.com/blog/business/why-do-firms-fail-at-delivering-great-service/#comments</comments>
		<pubDate>Wed, 03 Aug 2011 03:54:21 +0000</pubDate>
		<dc:creator>Maribeth Kuzmeski</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[financial advisor]]></category>
		<category><![CDATA[Maribeth Kuzmeski]]></category>
		<category><![CDATA[Red Zone Marketing]]></category>
		<category><![CDATA[service industry]]></category>

		<guid isPermaLink="false">http://redzonemarketing.com/blog/?p=395</guid>
		<description><![CDATA[Is your staff required to give great service? Have you fully trained them on how to act, what to say, and how to handle service issues? If you have, that’s wonderful of course, but it will NOT guarantee great service.]]></description>
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		</item>
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		<title>The Service Dilemma for Small, Boutique Firms</title>
		<link>http://redzonemarketing.com/blog/relationships/the-service-dilemma-for-small-boutique-firms/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=the-service-dilemma-for-small-boutique-firms</link>
		<comments>http://redzonemarketing.com/blog/relationships/the-service-dilemma-for-small-boutique-firms/#comments</comments>
		<pubDate>Wed, 18 May 2011 04:14:07 +0000</pubDate>
		<dc:creator>Maribeth Kuzmeski</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[advisor]]></category>
		<category><![CDATA[advisory firm]]></category>
		<category><![CDATA[boutique firm]]></category>
		<category><![CDATA[client loyalty]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[financial advisor]]></category>
		<category><![CDATA[Maribeth Kuzmeski]]></category>
		<category><![CDATA[Red Zone Marketing]]></category>

		<guid isPermaLink="false">http://redzonemarketing.com/blog/?p=353</guid>
		<description><![CDATA[The problem with a small company is that there is no one else to call - except another company. And if you think people do this, but certainly not to your company - I ask you to reconsider. Loyalty is harder than ever to come by and even harder to maintain.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Adding A Simple Referral System Into Your Business</title>
		<link>http://redzonemarketing.com/blog/business/people-will-never-talk-about-you-to-others-unless-you-give-them-something-to-say/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=people-will-never-talk-about-you-to-others-unless-you-give-them-something-to-say</link>
		<comments>http://redzonemarketing.com/blog/business/people-will-never-talk-about-you-to-others-unless-you-give-them-something-to-say/#comments</comments>
		<pubDate>Wed, 20 Apr 2011 06:16:12 +0000</pubDate>
		<dc:creator>Maribeth Kuzmeski</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[referrals]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[client loyalty]]></category>
		<category><![CDATA[client relationship]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Don't Miss the Boat]]></category>
		<category><![CDATA[financial advisor]]></category>
		<category><![CDATA[getting referrals]]></category>
		<category><![CDATA[Maribeth Kuzmeski]]></category>
		<category><![CDATA[Red Zone Marketing]]></category>
		<category><![CDATA[referral]]></category>
		<category><![CDATA[referral appreciation event]]></category>
		<category><![CDATA[word of mouth]]></category>

		<guid isPermaLink="false">http://redzonemarketing.com/blog/?p=336</guid>
		<description><![CDATA[Positive word of mouth is one of the most coveted outcomes of great products and service. It is also possibly the best thing that can happen to any business. A good reputation (that people are talking about) generates referrals &#8212; which are often the most profitable leads that a business can receive. Clients acquired through [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Promises to Clients You Can’t Keep</title>
		<link>http://redzonemarketing.com/blog/business/promises-to-clients-you-can%e2%80%99t-keep/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=promises-to-clients-you-can%25e2%2580%2599t-keep</link>
		<comments>http://redzonemarketing.com/blog/business/promises-to-clients-you-can%e2%80%99t-keep/#comments</comments>
		<pubDate>Wed, 16 Mar 2011 04:01:28 +0000</pubDate>
		<dc:creator>Maribeth Kuzmeski</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[clients]]></category>
		<category><![CDATA[Maribeth Kuzmeski]]></category>
		<category><![CDATA[promises]]></category>
		<category><![CDATA[Red Zone Marketing]]></category>
		<category><![CDATA[Wendi Kelly]]></category>

		<guid isPermaLink="false">http://redzonemarketing.com/blog/?p=319</guid>
		<description><![CDATA[Did you ever make a big promise you can’t keep? Oftentimes there is a disconnect separating what we commit to do and what we actually can deliver.  And not delivering on a promise is far worse than never committing to do something in the first place. ]]></description>
		<wfw:commentRss>http://redzonemarketing.com/blog/business/promises-to-clients-you-can%e2%80%99t-keep/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Guest Blog: Better Service Equals Better Referrals</title>
		<link>http://redzonemarketing.com/blog/business/guest-blog-better-service-equals-better-referrals/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=guest-blog-better-service-equals-better-referrals</link>
		<comments>http://redzonemarketing.com/blog/business/guest-blog-better-service-equals-better-referrals/#comments</comments>
		<pubDate>Tue, 15 Mar 2011 22:38:55 +0000</pubDate>
		<dc:creator>Maribeth Kuzmeski</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Guest Blog]]></category>
		<category><![CDATA[referrals]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Bill Cates]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[financial advisor]]></category>
		<category><![CDATA[Maribeth Kuzmeski]]></category>
		<category><![CDATA[prospects]]></category>
		<category><![CDATA[referral]]></category>
		<category><![CDATA[referral coach]]></category>
		<category><![CDATA[Referral Coach International]]></category>

		<guid isPermaLink="false">http://redzonemarketing.com/blog/?p=317</guid>
		<description><![CDATA[When you know your competition well, it not only gives you a selling advantage early on, but also continues to help you serve and sell to your client throughout the relationship. You should always serve your clients with the knowledge that they are your competitors’ prospects.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Unconditional Fans</title>
		<link>http://redzonemarketing.com/blog/relationships/unconditional-fans/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=unconditional-fans</link>
		<comments>http://redzonemarketing.com/blog/relationships/unconditional-fans/#comments</comments>
		<pubDate>Wed, 26 Jan 2011 00:06:07 +0000</pubDate>
		<dc:creator>Maribeth Kuzmeski</dc:creator>
				<category><![CDATA[And the Clients Went Wild!]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Green Bay Packers]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[client loyalty]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[fan loyalty]]></category>
		<category><![CDATA[fans]]></category>
		<category><![CDATA[Maribeth Kuzmeski]]></category>
		<category><![CDATA[Red Zone Marketing]]></category>
		<category><![CDATA[sports]]></category>

		<guid isPermaLink="false">http://redzonemarketing.com/blog/?p=287</guid>
		<description><![CDATA[A fan of yours WANTS you to win. They cheer you on, want to help you, and are proactive in their support. We all have fans that we are grateful for, but the question is -- how can we get more fans?]]></description>
		<wfw:commentRss>http://redzonemarketing.com/blog/relationships/unconditional-fans/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Cultivating Relationships NOT Worth the Time?</title>
		<link>http://redzonemarketing.com/blog/business/cultivating-relationships-not-worth-the-time/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=cultivating-relationships-not-worth-the-time</link>
		<comments>http://redzonemarketing.com/blog/business/cultivating-relationships-not-worth-the-time/#comments</comments>
		<pubDate>Wed, 19 Jan 2011 07:09:12 +0000</pubDate>
		<dc:creator>Maribeth Kuzmeski</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Connectors]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[referrals]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[clients]]></category>
		<category><![CDATA[financial advisor]]></category>
		<category><![CDATA[financial services]]></category>
		<category><![CDATA[Maribeth Kuzmeski]]></category>
		<category><![CDATA[prospects]]></category>
		<category><![CDATA[Red Zone Marketing]]></category>
		<category><![CDATA[referral]]></category>
		<category><![CDATA[relationship building]]></category>

		<guid isPermaLink="false">http://redzonemarketing.com/blog/?p=285</guid>
		<description><![CDATA[There's often a direct correlation between the quality of your relationships with prospects and clients, and the rate of sales and growth in your business. The question is, what will you do about this in 2011?]]></description>
		<wfw:commentRss>http://redzonemarketing.com/blog/business/cultivating-relationships-not-worth-the-time/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why is it so darn easy to say NO?</title>
		<link>http://redzonemarketing.com/blog/relationships/why-is-it-so-darn-easy-to-say-no/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=why-is-it-so-darn-easy-to-say-no</link>
		<comments>http://redzonemarketing.com/blog/relationships/why-is-it-so-darn-easy-to-say-no/#comments</comments>
		<pubDate>Wed, 08 Dec 2010 05:51:13 +0000</pubDate>
		<dc:creator>Maribeth Kuzmeski</dc:creator>
				<category><![CDATA[And the Clients Went Wild!]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[Maribeth Kuzmeski]]></category>
		<category><![CDATA[Red Zone Marketing]]></category>

		<guid isPermaLink="false">http://redzonemarketing.com/blog/?p=260</guid>
		<description><![CDATA[Oftentimes, there is more risk in customer service when the answer to our concerns is “yes.” Being helpful comes with a price, and the price is more work. But what if the tables were turned and the risk was actually in saying “no.” How much better would our interactions with companies become?]]></description>
		<wfw:commentRss>http://redzonemarketing.com/blog/relationships/why-is-it-so-darn-easy-to-say-no/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Killing Your Competition with (Client) Kindness</title>
		<link>http://redzonemarketing.com/blog/business/killing-your-competition-with-client-kindness/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=killing-your-competition-with-client-kindness</link>
		<comments>http://redzonemarketing.com/blog/business/killing-your-competition-with-client-kindness/#comments</comments>
		<pubDate>Wed, 15 Sep 2010 02:31:35 +0000</pubDate>
		<dc:creator>Maribeth Kuzmeski</dc:creator>
				<category><![CDATA[And the Clients Went Wild!]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Strategies and Tactics]]></category>
		<category><![CDATA[Success Tips]]></category>
		<category><![CDATA[business strategy]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[Maribeth Kuzmeski]]></category>
		<category><![CDATA[prospects]]></category>
		<category><![CDATA[Red Zone Marketing]]></category>
		<category><![CDATA[Viral Marketing]]></category>

		<guid isPermaLink="false">http://redzonemarketing.com/blog/?p=215</guid>
		<description><![CDATA[Failing to make your customers happy is more than a shame. It’s slow-motion corporate suicide. If you want to make it in today’s crowded, recession-wracked market, you absolutely must create clients and customers who rave about your company the way they would their favorite sports team. ]]></description>
		<wfw:commentRss>http://redzonemarketing.com/blog/business/killing-your-competition-with-client-kindness/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why do clients really leave you? It may not be what you think…</title>
		<link>http://redzonemarketing.com/blog/business/why-do-clients-really-leave-you-it-may-not-be-what-you-think%e2%80%a6/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=why-do-clients-really-leave-you-it-may-not-be-what-you-think%25e2%2580%25a6</link>
		<comments>http://redzonemarketing.com/blog/business/why-do-clients-really-leave-you-it-may-not-be-what-you-think%e2%80%a6/#comments</comments>
		<pubDate>Wed, 18 Aug 2010 08:42:16 +0000</pubDate>
		<dc:creator>Maribeth Kuzmeski</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[angry client]]></category>
		<category><![CDATA[client communication]]></category>
		<category><![CDATA[client relationships]]></category>
		<category><![CDATA[Maribeth Kuzmeski]]></category>
		<category><![CDATA[Red Zone Marketing]]></category>

		<guid isPermaLink="false">http://redzonemarketing.com/blog/?p=200</guid>
		<description><![CDATA[What I have learned from analyzing specific negative interactions between financial advisors and their clients is that a lot of the time, if not most of the time, when a client gets irrationally upset, the problem isn’t really the problem they are reacting to.]]></description>
		<wfw:commentRss>http://redzonemarketing.com/blog/business/why-do-clients-really-leave-you-it-may-not-be-what-you-think%e2%80%a6/feed/</wfw:commentRss>
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